Crapple Care Call

I take notes when I'm on the phone/hold with Apple Care. For example, today:

10/16 4:26 pm
PU 4:36 pm

Case #***
Dispatch # ***
Serial # ***

9/19 ordered
9/27 they received
10/2 they shipped

Ask: What did the people do?
Didn't answer

Wireless still not working - after some 30 min of use, fails to detect any network, continues to not detect network until a restart.

No ideas for what else to try.
4:50 pm
Transferring to customer relations (beyond product specialist), after more notes

Want: new computer, and compensation for lost time and productivity, for a year's worth! e.g.: new iPod
Old Serial # ***
Problems from May 2005

5:19 pm
"Researching options"

5:28 pm
still on hold

Yes, that's more than an hour on hold so far. *sigh* They probably will give me the replacement computer so I can get one that fucking works. Not sure if they'll give me an Apple Store certificate which's what I ended up asking for, or if so how much.

Hm...

While on hold with Apple Care for 2 hours (not kidding) I downloaded and installed a lump of OS X updates. I was also told that I have to go through one more return before they're willing to replace this whole thing. And was given a certificate good for $100 off of a >$300 purchase, thru Dec 30 2006. *grumble grumble* (I've also got the $50 iPod battery settlement, not clear if it has to be $300 before or after the $50 thingit. Or if they can even be combined. I'm thinking about the 80 Gig iPod, which's $349, however my desktop doesn't have USB 2.0, so I'm not sure it could work. Hm.) We tried a few more things which shouldn't've made any difference, so now I'm thinking the updates might've done it, b/c I've been on wireless since 6:45 pm with no problems.