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Well, ever since yesterday's marathon on-hold session, my laptop's been ok on the wireless network. I'm guessing it's the hugemongus OSX update I downloaded while waiting. After I got shuffled back to a "product specialist," the guy suggested that I download the latest updates before trying another restart, and I said "actually, I already did while on hold with multiple people before you," to which he replied "I think they have some airport updates in there, so maybe that will help." And it appears to have done so. Knock on horsehair plaster.