MacBook!

[asterroc]

One hour 20 minutes later, my AppleCare case agent has offered me a bottom-line replacement MacBook. After some talking and Apple.com hunting, I'm paying $250 to upgrade to the white 2.0 GHz, 80 G HD, and another $192.50 for Apple Care on it. Interestingly, I could get the identical computer except in black for an additional $150. People must be on crack.

Now it's time for a Honda dealer!

Comments

[zandperl.livejournal.com]

Actually, that's what I kept asking my friends who'd previously gotten replacement computers, and they said they didn't say anything special, they just kept sending it back for work. And that's exactly what I did. This was my third call this summer, and would've been my third time sending it in to get repaired, and each time I had them do 2-4 things that'd gone wrong since the last time. It may be beneficial to send it in separately for each complaint rather than once for multiple issues, but I'm not sure. Keep track of case numbers if it's a recurring issue - it doesn't make a replacement any more likely, but it makes your call go faster. When I talked to the various agents I was always calm and patient with them, though at times my frustration must've shown. Maybe my patience impressed them more than yelling would have.