That's how we treat it at work. Someone who is actually in the library has greater priority over phone calls and emails (unless the phone call is already in progress when the live person comes), because they have made the physical effort to be there.
Now that's interesting. When I walk in somewhere in person I'm usually more willing to be put on lower priority than when I call somewhere. Being put on hold on the phone is really boring to me, while if I'm there in person I can look at things around me. Also if I'm there in person I can understand better that the person in front of me is juggling three phone calls, her boss, two customers, and her computer crashed, while if I'm on the phone all I know is that she's ignoring ME.
I wish they'd do that at my library or at some other stores I go to! It's like when the phone rings everything stops and I have to wait until they hang up to get any service!
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Date: 2009-07-15 03:15 am (UTC)no subject
Date: 2009-07-15 03:39 am (UTC)no subject
Date: 2009-07-15 08:14 am (UTC)