this is not a journal title

When I finally gave up on the total backup of the computer, I sent it in and got it back in two days (good efficiency) - or would have if they'd actually sent it to my workplace like I requested (poor accuracy). They also had fixed the screen flicker, or so I assume since it was a transient thing, and the missing foot, no charge (efficient). But they hadn't fixed (poor accuracy) the wrong color optical drive door from a job in May 2005 (which poor accuracy in the first place), and the crack that had appeared in the case after that work (poor accuracy on the part of the mailer). As I called to complain about those missing things, it turns out that they hadn't been recorded by the previous tech support guy, I discovered a second crack in the case (more poor accuracy by the mailer). *grumble*

So back it went - box came here to my home again, I didn't care at this point. And it got there overnight (good efficiency), at which point Apple Care online said "Step 2 - Service / On hold - Need information (20-Jun-2006)." Again called back, and w/in 20 minutes (relatively good efficiency) the tech support person I had had talked to the repair people and essentially told me that they were going "hyuk, it's not a hard drive failure? then what do we do, hyuk?" She gave the guy in charge of them my whole case history (good efficiency) - the last tech support person had documented the previous repair case numbers too (good efficiency) - so hopefully they'll get it done now.

T$ points out they still haven't figured out why I can't backup the computer (poor accuracy), but I figure since the turnaround is usually so fast (good efficiency), I'll try to replicate the error, copy down more details, and call tech support again - the last guy said b/c it was software and not hardware, it wasn't something they could fix (poor accuracy), which is totally bunk b/c Apple Care's supposed to fix everything, it's not like it's aftermarket software either, it's THEIR Disk Utility.

I put out a (working) TV and (needs work) printer on my porch this afternoon, and they're gone. I listed the printer on the two closest Craig's Lists just in case, but I think they went on their own. I'm kinda surprised - I don't think the "FREE" sign was big enough to see from the street, but I didn't want to put them out in the rain. Maybe the mailman took them. ;)

And then I saw this really sketchy "barter" post.